On this page, you'll find answers to the most frequently asked questions about FIRE&FOOD, our shop, and subscriptions. If you can't find the answer to your question here, please contact us . If you have questions about an existing print or combined subscription (e.g., address change), please contact our subscriber service .
HELP & FREQUENTLY ASKED QUESTIONS
Where can I find the printable gift card for the FIRE&FOOD gift subscription?
After ordering a gift subscription, you'll receive an email with a link where you can download the gift card as a PDF and then print it out on your printer. Deleted email? No problem! You can also download the gift card directly here at any time.
How can I subscribe to FIRE&FOOD?
Here you can find all information about the FIRE&FOOD subscription.
How much are the shipping costs?
You can find all information about shipping costs here . There are generally no additional shipping costs for subscriptions, bookazines, and books.
How can I manage my subscription?
Your FIRE&FOOD print, combo, or PDF subscription is managed through our subscription service. You can find the contact details here . For technical reasons, it is currently not possible to manage your subscription directly through this site. If you have a digital subscription through Amazon Kindle, United Kiosk, or readly, you must manage your subscription through the respective provider.
WHEN WILL THE NEW FIRE&FOOD (SUBSCRIPTION) ISSUES BE PUBLISHED?
FIRE&FOOD magazine is published four times a year, in February, April, July, and November. You can find the exact publication dates here . When you subscribe, you can choose when you want to start. Delivery will then begin either with the current or the next issue. As a subscriber, you will usually receive your issue up to three days before the official publication date (ED).
How can I access my digital downloads again?
You can re-download individual digital publications (e.g., bookazines, eDossiers, digital individual issues of FIRE&FOOD) that you purchased through this shop in the My Account section. If you purchased a digital product without registering, you can simply register in the shop using the email address you used when placing your order. You will then also find the download in the My Account section. Alternatively, you can re-download the product using the link in your order confirmation.
I purchased a digital product from the old shop (www.ff-grill-magazin.de). How can I access it?
www.ff-grill-magazin.de is our previous shop, which has been migrated to this one. Unfortunately, due to technical issues, we were unable to transfer accounts and purchases. If you would like to restore purchases from the old shop, please contact us.
A product has a flaw or I don't like it. What can I do?
Your satisfaction is very important to us! Simply contact us , and we will address your concerns as quickly as possible. You can find details about the statutory right of withdrawal here .
CAN I PRINT A GIFT CARD FOR A FIRE&FOOD GIFT SUBSCRIPTION?
Enter the discount code in the field on the right side of the checkout (after the shopping cart).
FAQ about the FIRE&FOOD app
Digital reading with the FIRE&FOOD app offers barbecue fans mobility, flexibility, and interactivity. Please note that you must create a separate app account to use the FIRE&FOOD app. Your existing login details for the FIRE&FOOD online shop are NOT valid for the app! Below you will find answers to the most frequently asked questions about the FIRE&FOOD app. If you can't find the answer to your question here, contact us . There will be more useful digital services from FIRE&FOOD in the future – stay tuned! To ensure you don't miss any news from FIRE&FOOD, sign up for our FIRE&FOOD newsletter .
Do you already have a digital subscription to the magazine and would you also like to read it in the app?
Download the app from the Apple App Store and Google Play Store and create your own app account. We'll send you your personal subscription number in the next few days. You can then enter this in the activation code in the app's settings to activate your existing subscription.
Do you already have a combined subscription to the magazine and would you also like to read it in the app?
Download the app from the Apple App Store and Google Play Store and create your own app account. We'll send you your personal subscription number in the next few days. You can then enter this in the activation code in the app's settings to activate your existing subscription.
Would you like to subscribe to the magazine digitally to read it in the app?
Order the digital subscription HERE in our shop. You'll then receive a confirmation, and during the transition period—until issue 2/2026—you'll still receive a PDF file for download. To read the app, download the app from the Apple App Store or Google Play Store and create an app account. We'll email you your personal subscription number within 24 hours. You can then enter this number in the activation code in the app's settings to activate your existing subscription.
Would you like to take out a combined subscription to the magazine and read the digital subscription in the app?
Order the combined subscription HERE in our shop. You'll then receive a confirmation, and during the transition period—until issue 2/2026—you'll still receive a PDF file to download for the digital subscription. To read in the app, download the app from the Apple App Store or Google Play Store and create an app account. We'll email you your personal subscription number within 24 hours. You can then enter this in the activation code in the app's settings to activate your existing subscription.
Have you already purchased digital products in the FIRE&FOOD shop and would like to read them in the APP?
For previous digital purchases in our shop, you've always received a PDF file to download. Unfortunately, it's not technically possible to transfer this to the app. If you want to read in the app, you can purchase all future digital products directly in the app and read them digitally there.
Would you like to read the FIRE&FOOD app in your internet browser?
No problem! Go to app.fire-food.com . There you can log in with your app account credentials and access all your existing app content. Please note that you must have or create an app account to use the browser app. Your login details for the FIRE&FOOD online shop are NOT valid for the app!
Availability and management
The app is available in the Apple App Store and Google Play Store, as well as in the browser at app.fire-food.com . The app is aimed at everyone who loves grilling and BBQ—whether beginner or pro. Digital subscriptions are managed via the respective app or the provider's website, not directly through FIRE&FOOD. During a transitional phase, both options—reading in the app and reading with the PDF document—will be available. Starting with issue 2/2026, the digital products will then only be available in the app.